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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Allison Montgomery

June 23, 2023

5  out of  5 rating by Allison Montgomery
"This office is wonderful!!!! Sebastian helped me bundle auto and renters to save more, and he told me about all their discounts. He helped me sign up for all that applied. The agent remember me and facts about my life. They are an amazing agency to do insurance with!"

Jonathan Willett

June 23, 2023

5  out of  5 rating by Jonathan Willett
"I was helped by a guy named Sebastian he was incredibly helpful and very knowledgeable. He provided me with a better quote than all the other providers I had talked to. Would highly recommend talking with Sebastian for a great experience."

Luke Willett

June 23, 2023

5  out of  5 rating by Luke Willett
"Sebastian has been very helpful with setting me up on my insurance needs, and actually saved me money and got me better coverage. He has been easy to work with the whole time I was switching over my insurance, and anytime I have a question or need a new quote he’s on it and I get a response very quickly. Definitely a great guy."

Nick Elble

June 22, 2023

2  out of  5 rating by Nick Elble
"Personally I had a lot of difficulties trying to set up insurance with these people. Pam was very rude and so was James… Justin was awesome so I’ll give them 2 stars. But the rest of the staff was fairly unsupporting. Another reason I feel they let me and you down is they sent me personal information of other people’s accounts via email. Nothing too crazy but names and balances and payment history of other customers. Not sure how I would feel about my personal information being sent to strangers. Good job Justin! Keep up the good work."

Austin Sign Factory

April 20, 2023

5  out of  5 rating by Austin Sign Factory
"Marshall has been my insurance agent for many years now and he along with his team has always provided me top notch, 5 star service year after year. I have all of my personal and business policies with his agency and anytime I have a question or need something they are always quick to respond and handle everything with the utmost professionalism. If you are looking for a new insurance agent then do yourself a favor and call Marshall Kincannon and I promise you will be glad you did!"

Gabriela ortiz

February 20, 2023

5  out of  5 rating by Gabriela ortiz
"Excellent attention and also very professional when it comes to quoting your insurance."

Crissy Kinley

February 10, 2023

5  out of  5 rating by Crissy Kinley
"Marshall has been our agent for several years now. His attention to details and reviewing our policies every year have saved us literally thousands. We also had a large building fire a few years ago due to electrical issues. Everyone in his office was so helpful in handling the claims processing for us as well as willing to keep submitting receipts for us. This was above and beyond service when it mattered the most during a very stressful time."

Mitch London

October 7, 2022

5  out of  5 rating by Mitch London
"Helpful in getting me covered. The first insurance company ever to proactively contact me to make sure my insurance needs are being met."

Meranda Wilson

October 6, 2022

5  out of  5 rating by Meranda Wilson
"James was so very helpful getting me out of a stressful situation with a smile! Quick & easy."

Kevin G

August 2, 2022

5  out of  5 rating by Kevin G
"I've really enjoyed this State Farm location so far. Everything has been easy and smooth to set up and they've handled issues quickly. Highly recommend."

kelsey gray

August 2, 2022

5  out of  5 rating by kelsey gray
"Hello, just wanted to say marshall/James have given me great customer service and affordable insurance. If you’re looking for new or more affordable insurance I’d give him a call."

Roxana De Colsa

July 28, 2022

5  out of  5 rating by Roxana De Colsa
"Thank you for the support and help you provided me. Is great prize for full coverage"

James Arrellano

July 20, 2022

5  out of  5 rating by James Arrellano
"Marshall’s office made the process very simple in getting myself renters and life insurance. Very efficient office and would definitely recommend to others !"

Sarah Nunnery

January 4, 2022

5  out of  5 rating by Sarah Nunnery
"James was very helpful and handled all my questions quickly. The rates ended up being so far less than even what Geico has been giving me (they have been the cheapest for years). I’m impressed by the service, timeliness of the call, the setup and my new rate!! I’m a happy camper!!! ❤️❤️😊😊👍👍😁😁✅✅"

Xiaver gomez

December 14, 2021

5  out of  5 rating by Xiaver gomez
"Marshall’s office was very helpful in helping me acquire renters insurance. Highly recommend his office for your insurance needs."

JImmy Yuan

December 3, 2021

5  out of  5 rating by JImmy Yuan
"James was great, responsive, and quick to answer any questions I had!"

Abhi Patel

November 6, 2021

5  out of  5 rating by Abhi Patel
"Marshall and his team are fantastic! They helped me get my windshield replaced with ease and stress free through tesla and I couldn’t be more grateful!! Great response time, kind and courteous and super helpful!"

Anthony Menchaca

October 29, 2021

5  out of  5 rating by Anthony Menchaca
"Great office, great people, made the whole process very simple, highly recommend!"

Alyssa Arrellano

October 28, 2021

5  out of  5 rating by Alyssa Arrellano
"Very pleased with Marshall and James. The process was very easy and everyone was very helpful. Highly recommend!"

Mercedez Cairo

October 21, 2021

5  out of  5 rating by Mercedez Cairo
"Marshall helped answer all my questions, helped me understand things I didn’t before and gave me great quotes and deals and applied all available discounts i qualified for. Just overall helpful!"

Rebekah Rosado

July 5, 2021

5  out of  5 rating by Rebekah Rosado
"Marshall and Pete have gone above and beyond! The customer service I have received has been out of this world. I have asked endless questions and they have answered all of them very patiently and knowledgeable. Would definitely recommend to any friends or family!"

Holly Smyth

May 29, 2021

5  out of  5 rating by Holly Smyth
"Marshall is my State Farm insurance agent. I needed to make some changes to my homeowners policy recently.. He did a good job answering my questions and talked me through the special info I needed. He and his staff have been friendly, professional and helpful."

Lee Ritchey

May 17, 2021

5  out of  5 rating by Lee Ritchey
"Marshall’s the best! He took his time and answered all of my one million questions! I felt so comfortable dealing with them, that I probably would’ve switched to State Farm even if they weren’t saving us a ton of money."