State Farm® Insurance Agent Marshall Kincannon

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Brian K Torabi

April 7, 2025

5 out of 5

"Very helpful, very thorough. Questions are met with indepth replies and an effort is made to accommodate requests with transparency!"

We responded:

"That's awesome feedback, Brian! There so many options for coverages available here, and a big part of what we do here is to make sure you know what they are so that you can make your own informed decisions. Thank you for the feedback!! "

Marnie Warren

September 20, 2024

5 out of 5

"These guys are top notch! I enjoy speaking with them each time I call in. They are so helpful. Thanks guys!"

We responded:

"Thank you so much, Marnie! We're thrilled to hear that you've had such a positive experience with our team. Your satisfaction means the world to us! If there's anything more we can assist you with, don't hesitate to reach out. We're always here to help! - Marshall Kincannon State Farm Insurance Agent 😊"

B Jenny

June 6, 2024

1 out of 5

"Way overpriced"

We responded:

"Hi Jenny, Every quote we provide is unique and depends on the circumstances around the need. For car insurance alone, there are hundreds of factors at play such as the type of vehicle, how it is used, the drivers' driving history, discounts available, and so forth. For life insurance, age and medical history can contribute to the pricing. My team and I are here to help our customers navigate all of the factors involved to make certain that you get the right coverage for your situation at the best possible price. If you have only tried getting a quote from us online, I would encourage you to reach out and let me or my team work on it with you. If you have worked with someone here already, feel free to reach out to me directly. Together, we can double check the quote in question and maybe help answer any questions you have. Thank you for the opportunity to quote your insurance, and thank you for shopping locally! You can reach me at the office at 512-444-1899. -Marshall"

Abhi Patel

March 4, 2024

5 out of 5

"Marshall and his team are fantastic! They helped me get my windshield replaced with ease and stress free through tesla and I couldn’t be more grateful!! Great response time, kind and courteous and super helpful! I would recommend everyone to State Farm!"

We responded:

"For sure, Abhi- Teslas are truly wonderful cars, but their repairs can require a little special attention. It was our pleasure to help make your experience smooth and easy!"

Lex S

January 6, 2024

5 out of 5

"Sebastian as been lovely to work with. I found Marshall and team after a search of auto policies. I was using a broker in dripping springs who was dropping the ball left and right. Sebastian and team were responsive and provided guidance on policies and maximizing benefits ! NOT TO MENTION SAVED ME MONEY !!! So far so good!"

We responded:

"Hi Lex, thank you for choosing Marshall Kincannon State Farm! We're thrilled to hear about your positive experience with Sebastian and our team. Providing responsive service and guiding you on policies while saving you money is what we aim for. If you ever have more questions or need assistance, feel free to reach out. Welcome to the State Farm family! - Marshall Kincannon State Farm Insurance in Austin, TX 🌟💼"

Andy Lahti

November 3, 2023

5 out of 5

"Awesome experience with the guys at State Farm, total Pros who really know their business. Would highly recommend their service"

We responded:

"Hi Andy Lahti! 🌟 We're thrilled to hear that you had an awesome experience with our team at Marshall Kincannon State Farm! 😃 It's fantastic to know that you found our team to be total pros who really know their business. 🤝💼 We greatly appreciate your recommendation and your kind words. If you ever need anything or have questions, please don't hesitate to reach out. We're here to assist you! 📞🤗"

Ryan Keas

October 12, 2023

5 out of 5

"Great experience overall. Pam was very helpful and made everything a breeze."

We responded:

"2. 🌟 Thank you, Ryan, for your review! We're delighted to know you had a great overall experience. Pam's dedication to making everything a breeze is something we take pride in. If you ever need further assistance or have more to share, please don't hesitate to reach out. We're here to assist you! – Marshall Kincannon State Farm Insurance in Austin, TX 🌠🤝😊"

Allison Montgomery

June 23, 2023

5 out of 5

"This office is wonderful!!!! Sebastian helped me bundle auto and renters to save more, and he told me about all their discounts. He helped me sign up for all that applied. The agent remember me and facts about my life. They are an amazing agency to do insurance with!"

We responded:

"Thank you so much for this 5-star review, Allison! We are delighted to heat that Sebastian provided you with exceptional service, helping you bundle your auto and renters insurance to save more. Our team takes pride in offering great discounts and personalized assistance to our valued customers like you. We appreciate your trust in our agency, and we look forward to serving you for all of your insurance needs in the future. Call Marshall Kincannon State Farm to learn more!"

Luke Willett

June 23, 2023

5 out of 5

"Sebastian has been very helpful with setting me up on my insurance needs, and actually saved me money and got me better coverage. He has been easy to work with the whole time I was switching over my insurance, and anytime I have a question or need a new quote he’s on it and I get a response very quickly. Definitely a great guy."

We responded:

"Hey Luke! We really thank you for giving us a 5-star review, and we appreciate your positive feedback. We are thrilled to hear that Sebastian was able to provide you with excellent service, saving you money and securing better coverage. Our team takes pride in providing a seamless experience, and we're glad to know that you found Sebastian to be easy to work with, and responsive. Should you require any further assistance or have questions, please don't hesitate to text or drop by Marshall Kincannon State Farm Insurance. "

Austin Sign Factory

April 20, 2023

5 out of 5

"Marshall has been my insurance agent for many years now and he along with his team has always provided me top notch, 5 star service year after year. I have all of my personal and business policies with his agency and anytime I have a question or need something they are always quick to respond and handle everything with the utmost professionalism. If you are looking for a new insurance agent then do yourself a favor and call Marshall Kincannon and I promise you will be glad you did!"

We responded:

"Damon, thank you for leaving a 5-star review! Your kind words are so appreciated by everyone in our office, and we are happy to have you as a loyal customer of ours! Feedback such as yours motivates our team to continue to provide remarkable customer service to every one of our customers every day. - Marshall"

Gabriela ortiz

February 20, 2023

5 out of 5

"Excellent attention and also very professional when it comes to quoting your insurance."

We responded:

"Gabriela we appreciate the kind words. Everyone here in our office are always prepared to answer any questions our customers may have. Glad that we were able to get you taken care of!"

Mitch London

October 7, 2022

5 out of 5

"Helpful in getting me covered. The first insurance company ever to proactively contact me to make sure my insurance needs are being met."

We responded:

"Glad we were able to assess your needs Mitch. We strive to provide great customer service to each of our customers!"

Kevin G

August 2, 2022

5 out of 5

"I've really enjoyed this State Farm location so far. Everything has been easy and smooth to set up and they've handled issues quickly. Highly recommend."

We responded:

"Thank you so much kevin! We try to make the process as smooth as possible."

Natalie Kline

February 6, 2025

5 out of 5

"Marshall was so incredibly helpful and kind. I truly believe he was acting in my best interest with his recommendations. I appreciated his humor and follow through!"

We responded:

"Thank you so much, Natalie, for your kind words! 😊 We're thrilled to hear that our helpfulness, kindness, and sense of humor made your experience exceptional. It's wonderful to know we acted in your best interest. We appreciate your feedback and look forward to assisting you again in the future! 🌟"

Elmer Campbell

August 3, 2024

5 out of 5

"Mr. Kim cannon continues to be a blessing. He explained some things in depth about insurance that I would not have know otherwise. He’s very knowledgeable and patient in his responses to make sure you understand. That aspect I was grateful for. Thank you sir."

We responded:

"🌟 Thank you, Elmer, for your kind words about Marshall Kincannon State Farm! We're thrilled to hear about your positive experience. Our dedication to explaining insurance in-depth and ensuring your understanding is truly commendable. We're here to provide the greatest service, and your gratitude means a lot to us. If you have more questions or need further assistance, don't hesitate to reach out. We're here to help! 🚀🤗👍"

Brad “Sire” Jenkins

May 20, 2024

5 out of 5

"Sadly, I have had to pay insurance my entire adult life and I've never had an "insurance guy" until Marshall came along. He is very personable, enthusiastic and helpful. It's nice to have that level of personal service because you are just a number with most insurance companies, but Marshall makes me feel like he and his staff have my best interests at heart. He actually took the time to explain insurance questions I've been afraid to ask for years and years out of fear of looking ignorant."

We responded:

"Thanks, Brad. We know that insurance isn't most people's native language, and it's really important to us that you know what you are getting for your money! I'm a small business owner just like you, and I fully recognize how valuable it is to have a local one-stop shop for everything to do with “the insurance,” whether it’s your business or your personal car, house, etc. I know how busy you are, and I really appreciate you taking the time to write a review. I also know your standards, and it means a lot coming from you. -Marshall "

Bobob8 W

February 22, 2024

5 out of 5

"Mr. Marshall went above and beyond to help me he was cooperative. He was understanding and he was patient. He was informative, and he gave me time to do things I need to do in between phone calls I would recommend this company to anyone."

We responded:

"Thank you for your kind words! 🌟 I'm thrilled to hear that my efforts to assist you were appreciated. Being cooperative, understanding, and patient are values I hold dearly in providing the greatest service. I'm glad I could offer the information you needed and accommodate your schedule during our interactions. If you ever have more questions or if there's anything else I can assist you with, don't hesitate to reach out. Your recommendation means a lot, and I'm here to ensure your experience with our company remains positive and helpful. 😊🚗"

Diane Collins

November 7, 2023

5 out of 5

"James is always very kind & helpful! I just love everyone in this office! … So polite & professional! Thank You for your service!"

We responded:

"Diane, thank you for your review! 👏 James and the entire Marshall Kincannon team are proud to serve you and our community. 🤝 If you need assistance with any other insurance issues, feel free to reach out to us. 📞🏘️🚗"

Luke Edwards

October 18, 2023

5 out of 5

"Very clean, everyone was very nice and Marshall was willing to explain in detail of information that I was not sure of. Made me feel like I could trust them and call about any questions for information."

We responded:

"Thank you so much for your kind words and for choosing our State Farm office for your insurance needs. I'm thrilled to hear that you found our office clean and our team friendly. It's our goal to create a welcoming environment for our customers. I'm here to help and make sure you fully understand your insurance. If you ever have any questions or need more information, please don't hesitate to reach out. Your trust means a lot to us, and we're here to support you every step of the way. Thank you for choosing Marshall Kincannon State Farm Insurance, and we look forward to being of service whenever you need us. 🚗🏡🤝"

Deanne Gonzales

October 4, 2023

5 out of 5

"I changed my auto and home owners insurance to State Farm because they were able to lower my rate on both policies. James was great in getting me quotes and providing me with all the information I needed to transfer my policies to State Farm. I would definitely recommend using State Farm Ins.- Marshall Kincannon."

We responded:

"What a great compliment, Deanne! I think what makes James so great is how much care and attention he gives to everyone, making certain that all your questions get answered, every discount is explored, and making sure you know everything you need to know about your coverages. He truly cares, and it shows! Thanks again for taking the time to recognize the great service he provides!"

Jonathan Willett

June 23, 2023

5 out of 5

"I was helped by a guy named Sebastian he was incredibly helpful and very knowledgeable. He provided me with a better quote than all the other providers I had talked to. Would highly recommend talking with Sebastian for a great experience."

We responded:

"Thank you for your wonderful 5-star review, Jonathan! We're thrilled to hear that Sebastian provided you with exceptional assistance and a better quote than others providers. We take pride in our knowledgeable team and are delighted that you had a great experience with us. Should you need anything in the future, please don't hesitate to reach out. We appreciation your recommendation and look forward to seeing you again at Marshal Kincannon State Farm."

Nick Elble

June 22, 2023

2 out of 5

"Personally I had a lot of difficulties trying to set up insurance with these people. Pam was very rude and so was James… Justin was awesome so I’ll give them 2 stars. But the rest of the staff was fairly unsupporting. Another reason I feel they let me and you down is they sent me personal information of other people’s accounts via email. Nothing too crazy but names and balances and payment history of other customers. Not sure how I would feel about my personal information being sent to strangers. Good job Justin! Keep up the good work."

We responded:

"I hope this message finds you well. I want to address the recent situation regarding the quote you received from our office. We take matters of identity verification very seriously to ensure the integrity of our services and maintain transparency with our customers. Upon discovering that the initial quote was obtained using someone else's identity, we immediately rectified the situation by providing you with a revised and accurate quote based on the correct information. Please understand that this adjustment was not a reflection of your character but rather a necessary step to uphold our ethical standards. We value your business and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out. We are committed to providing you with exceptional service and look forward to the opportunity to assist you further. "

Crissy Kinley

February 10, 2023

5 out of 5

"Marshall has been our agent for several years now. His attention to details and reviewing our policies every year have saved us literally thousands. We also had a large building fire a few years ago due to electrical issues. Everyone in his office was so helpful in handling the claims processing for us as well as willing to keep submitting receipts for us. This was above and beyond service when it mattered the most during a very stressful time."

We responded:

"Thank you for the kind words, Crissy! Being there when you need us the most is always our top priority. We're so glad to have been able to help you and your family and to continue working together as life keeps coming at us. "

Meranda Wilson

October 6, 2022

5 out of 5

"James was so very helpful getting me out of a stressful situation with a smile! Quick & easy."

We responded:

"Thank you for the Kind words Meranda. I am glad we were able to earn your business and make the process as smooth as possible."

kelsey gray

August 2, 2022

5 out of 5

"Hello, just wanted to say marshall/James have given me great customer service and affordable insurance. If you’re looking for new or more affordable insurance I’d give him a call."

We responded:

"We appreciate the recommendation Kelsey! We strive to provide exemplary customer service to each of our customers!"