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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gail Massey

August 18, 2025

5  out of  5
rating by Gail Massey
"Marshall is skilled , helpful , & a good communicator . The office has been very helpful & responds to my calls & emails quickly ."
We responded:
"Thank you so much for the kind words Gail! I surely appreciate your business over the years, and it warms me to know you continue to be happy with the professional, timely service y'all continue to receive here. Let us know if you need anything else!"
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kelly buchanan

August 18, 2025

5  out of  5
rating by kelly buchanan
"Kason Laywell was very professional and provided responses to all of my questions timely. Kason was pleasant to work with. Thanks Kason!"
We responded:
"Thank you for your wonderful feedback, Kelly! I'm delighted to hear that Kason provided you with professional service and answered all of your questions promptly. We always aim to make things as easy as possible for our customers. We appreciate your recommendation and are here for any future assistance you might need. "
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Debbie Johnston

August 16, 2025

5  out of  5
rating by Debbie Johnston
"I just purchased Homeowner's Insurance and Auto Insurance from State Farm. It was a quick and smooth process and Kason did a great job explaining my options and meeting my insurance needs. State Farm was able to save me money on both types of policies. I would absolutely recommend them for reliable coverage and great service."
We responded:
"Thank you Debbie for sharing your experience with Kason! I'm glad to hear that your experience was smooth and that he did such a good job helping you understand your options. Saving money is always a bonus too! Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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Peggy Nichols

August 14, 2025

5  out of  5
rating by Peggy Nichols
"I got an immediate response from James when requesting home and auto insurance quotes. He was very clear when explaining all my options and answered any questions I had so there was no confusion about what I was getting. The whole process was handled professionally and gave me confidence I was making a good decision regarding insurance. I highly recommend this agency."
We responded:
"Thank you, Peggy, for sharing your experience with James! I'm happy to hear that he answered all of your questions clearly and professionally. James's dedication to providing clear explanations and ensuring confidence in your coverage is truly commendable. If you have any more questions or need assistance in the future, feel free to reach out to our office."
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Laney H

August 9, 2025

5  out of  5
rating by Laney H
"Purchasing auto and renters was quick and easy. The staff was great and helped me with better coverage and last minute changes with landlord issues."
We responded:
"LOL- We know moving can be a little chaotic, but that's why we're here to help! Thanks for the review, Laney & welcome to Texas!"
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MK Bond

July 29, 2025

5  out of  5
rating by MK Bond
"I had a truly great experience setting up a new policy with these guys. From start to finish, the process was transparent, easy, and incredibly efficient. Every step was clearly explained, and I never felt rushed or confused. What stood out most was the level of care, they genuinely made me feel supported and valued as a customer. It’s rare to find a company that combines professionalism with a personal touch, but they nailed it. Highly recommend!"
We responded:
"Thank you so much for the kind words. It was a real pleasure to meet you, and we are so glad to have you as a customer!"
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Brittney Silverstein

July 22, 2025

5  out of  5
rating by Brittney Silverstein
"I usually dread dealing with anything that involves insurance but their office makes it so easy. I’ve worked with James A. since I’ve switched over to State Farm and highly recommend him! He’s made everything so easy and hassle-free. I also have saved so much money on my car insurance and it continues to drop with their bundled discounts. 10/10 recommend!"
We responded:
"I already shared your review with James, and it made his day even better. Thank you so much for the kind words, Brittney!! -Marshall"
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Oyku Ertay

July 21, 2025

5  out of  5
rating by Oyku Ertay
"My experience with them was great! Very helpful and warm people."
We responded:
"Thank you very much for the note, Oyku! We do our very best each and every day to be that friendly neighborhood resource, and we are glad you found us!"
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Kaylee Starr

July 14, 2025

5  out of  5
rating by Kaylee Starr
"Kason was so helpful! I was looking for renters insurance for my apartment and he was very knowledgeable about the policies and was so kind. He answered all my dumb questions. Definitely ask for Kason!"
We responded:
"That's great to hear Kaylee! I know Kason loves being helpful to people, and his brain really is like a sponge. I'm glad you were able to take advantage of all his knowledge. Thank you for taking a moment to share your experience! -Marshall"
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Homes Austin, TX.

July 8, 2025

5  out of  5
rating by Homes Austin, TX.
"Melissa provided us with exceptional service by updating our rental insurance information. She was attentive, clear, and very helpful throughout the process. I highly recommend Melissa for her outstanding customer service and dedication. Thank you so much for your great work, Melissa!"
We responded:
"And thank you so much for the feedback! We help a lot of people with their renters insurance, and Melissa definitely knows all the ins and outs. Our goal is to make sure you have the information you need to make your own informed decisions, whether it's for rental, house, cars, commercial, or any type. I'm glad you had exactly that kind of experience! -Marshall"
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Necole Lane

July 3, 2025

5  out of  5
rating by Necole Lane
"Very friendly, knowledgeable, and transparent. Those qualities are hard to find in an insurance company."
We responded:
"Thank you so much for the kind words, Necole! I'm thrilled to hear my team made such a positive impression. We strive to provide the best service possible, and your feedback means the world to us. If you ever need anything, we're here to help! -Marshall"
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Benjamin Lyman, Sr

July 2, 2025

5  out of  5
rating by Benjamin Lyman, Sr
"I had a problem trying to get answers about a claims payment matter. After several weeks of failed call attempts to the claims office, I decided to contact my agent, Marshall Kincannon, for assistance in resolving this matter. The staff were great and very willing to jump in and help me get closure to my dilemma. Specifically, Melissa took it upon herself to reach out to the claims personnel and within a matter of 48 hours had resolved my issue in a positive manner, and for that my wife and I are very grateful."
We responded:
"We're thankful for your feedback, Ben! We take great pride in our claims service, and it's our pleasure to assist. If there is anything else we can ever do to help, please let us know!"
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Daniel Hernandez

June 27, 2025

5  out of  5
rating by Daniel Hernandez
"Extremely helpful staff! Getting a quote is super hassle-free!"
We responded:
"We appreciate your review, Daniel! We try really hard to keep things simple for you, and we are delighted to know you had a great experience with our State Farm office. We are always here to help! -Marshall"
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Sheryl Love

June 27, 2025

5  out of  5
rating by Sheryl Love
"When looking for insurance and asking A LOT of questions, Nicole helped me with everything and anything that I needed. She was very professional and informative with everything and helped me get the best coverage for my car. If you need anyone to help you with car insurance, Nicole is the one for you."
We responded:
"Wow, thanks for taking the time and sharing that Sheryl! You are not the first person to brag to me about Nicole going above and beyond. I'm so glad to know we're exceeding your expectations with the service here. -Marshall"
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Ian Love

June 27, 2025

5  out of  5
rating by Ian Love
"Nicole was amazing! She answered every question I had and handled all of our concerns. We got the coverage we needed and I would recommend her to all of my friends or anybody looking for insurance in the future. Amazing agent!"
We responded:
"That's really great to hear, Ian. A lot of people actually tell us that someone in their life recommended us, and we just love that! I really appreciate the feedback, and most of all I'm glad you are well taken care of here! -Marshall"
Profile photo of Nicole Hernandez

Nicole Hernandez

June 27, 2025

5  out of  5
rating by Nicole Hernandez
"Marshall and his team are all so friendly and knowledgeable. Everyone in the office is always more than willing to do anything they can to help with whatever you need!"
We responded:
"We really appreciate hearing that- Thanks for stopping by and letting us help you with your situation. It's especially rewarding to help loyal customers like y'all! -Marshall"
Profile photo of Kason Laywell

Kason Laywell

June 25, 2025

5  out of  5
rating by Kason Laywell
"Everyone in the office is very helpful and nice"
We responded:
"Youdaman, Kason! I know you got to work with a couple different people here to get yourself set-up, and it's so good to hear that everyone was on the ball for you! Let us know if you ever need anything from us. we are here to help! -Marshall"
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Natalie Kline

February 6, 2025

5  out of  5
rating by Natalie Kline
"Marshall was so incredibly helpful and kind. I truly believe he was acting in my best interest with his recommendations. I appreciated his humor and follow through!"
We responded:
"Thank you so much, Natalie, for your kind words! 😊 We're thrilled to hear that our helpfulness, kindness, and sense of humor made your experience exceptional. It's wonderful to know we acted in your best interest. We appreciate your feedback and look forward to assisting you again in the future! 🌟"
Profile photo of Marnie Warren

Marnie Warren

September 20, 2024

5  out of  5
rating by Marnie Warren
"These guys are top notch! I enjoy speaking with them each time I call in. They are so helpful. Thanks guys!"
We responded:
"Thank you so much, Marnie! We're thrilled to hear that you've had such a positive experience with our team. Your satisfaction means the world to us! If there's anything more we can assist you with, don't hesitate to reach out. We're always here to help! - Marshall Kincannon State Farm Insurance Agent 😊"
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Elmer Campbell

August 3, 2024

5  out of  5
rating by Elmer Campbell
"Mr. Kim cannon continues to be a blessing. He explained some things in depth about insurance that I would not have know otherwise. He’s very knowledgeable and patient in his responses to make sure you understand. That aspect I was grateful for. Thank you sir."
We responded:
"🌟 Thank you, Elmer, for your kind words about Marshall Kincannon State Farm! We're thrilled to hear about your positive experience. Our dedication to explaining insurance in-depth and ensuring your understanding is truly commendable. We're here to provide the greatest service, and your gratitude means a lot to us. If you have more questions or need further assistance, don't hesitate to reach out. We're here to help! 🚀🤗👍"
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B Jenny

June 6, 2024

1  out of  5
rating by B Jenny
"Way overpriced"
We responded:
"Hi Jenny, Every quote we provide is unique and depends on the circumstances around the need. For car insurance alone, there are hundreds of factors at play such as the type of vehicle, how it is used, the drivers' driving history, discounts available, and so forth. For life insurance, age and medical history can contribute to the pricing. My team and I are here to help our customers navigate all of the factors involved to make certain that you get the right coverage for your situation at the best possible price. If you have only tried getting a quote from us online, I would encourage you to reach out and let me or my team work on it with you. If you have worked with someone here already, feel free to reach out to me directly. Together, we can double check the quote in question and maybe help answer any questions you have. Thank you for the opportunity to quote your insurance, and thank you for shopping locally! You can reach me at the office at 512-444-1899. -Marshall"
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Brad Jenkins

May 20, 2024

5  out of  5
rating by Brad Jenkins
"Sadly, I have had to pay insurance my entire adult life and I've never had an "insurance guy" until Marshall came along. He is very personable, enthusiastic and helpful. It's nice to have that level of personal service because you are just a number with most insurance companies, but Marshall makes me feel like he and his staff have my best interests at heart. He actually took the time to explain insurance questions I've been afraid to ask for years and years out of fear of looking ignorant."
We responded:
"Thanks, Brad. We know that insurance isn't most people's native language, and it's really important to us that you know what you are getting for your money! I'm a small business owner just like you, and I fully recognize how valuable it is to have a local one-stop shop for everything to do with “the insurance,” whether it’s your business or your personal car, house, etc. I know how busy you are, and I really appreciate you taking the time to write a review. I also know your standards, and it means a lot coming from you. -Marshall "
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Abhi Patel

March 4, 2024

5  out of  5
rating by Abhi Patel
"Marshall and his team are fantastic! They helped me get my windshield replaced with ease and stress free through tesla and I couldn’t be more grateful!! Great response time, kind and courteous and super helpful! I would recommend everyone to State Farm!"
We responded:
"For sure, Abhi- Teslas are truly wonderful cars, but their repairs can require a little special attention. It was our pleasure to help make your experience smooth and easy!"
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Bobob8 W

February 22, 2024

5  out of  5
rating by Bobob8 W
"Mr. Marshall went above and beyond to help me he was cooperative. He was understanding and he was patient. He was informative, and he gave me time to do things I need to do in between phone calls I would recommend this company to anyone."
We responded:
"Thank you for your kind words! 🌟 I'm thrilled to hear that my efforts to assist you were appreciated. Being cooperative, understanding, and patient are values I hold dearly in providing the greatest service. I'm glad I could offer the information you needed and accommodate your schedule during our interactions. If you ever have more questions or if there's anything else I can assist you with, don't hesitate to reach out. Your recommendation means a lot, and I'm here to ensure your experience with our company remains positive and helpful. 😊🚗"
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Lex S

January 6, 2024

5  out of  5
rating by Lex S
"Sebastian as been lovely to work with. I found Marshall and team after a search of auto policies. I was using a broker in dripping springs who was dropping the ball left and right. Sebastian and team were responsive and provided guidance on policies and maximizing benefits ! NOT TO MENTION SAVED ME MONEY !!! So far so good!"
We responded:
"Hi Lex, thank you for choosing Marshall Kincannon State Farm! We're thrilled to hear about your positive experience with Sebastian and our team. Providing responsive service and guiding you on policies while saving you money is what we aim for. If you ever have more questions or need assistance, feel free to reach out. Welcome to the State Farm family! - Marshall Kincannon State Farm Insurance in Austin, TX 🌟💼"